Job Summary:

This position directs all aspects of our Operations department and support services including opening/closing, intake, resource distribution, inventory control, facility maintenance, guest services, and security.

Position Responsibilities:

Provide oversight for the Guest Services, Facility, Resources, Security, and Kitchen Teams
Ensure staff operate in alignment with ministry values, spiritual purpose, and best practices for care
Cultivate a department-wide culture of unity, clarity, accountability, communication, and collaboration
Maintain a strong leadership presence by attending team meetings, engaging with staff, and remaining available
Lead the Operations team strategically as they accomplish the mission of OurCalling and our 3 C’s
Empower managers to lead effectively, uphold expectations, and ensure team accountability
Ensure accurate reporting and monthly submission of KPIs, qualitative updates, and ministry outcomes
Replicate the structure, rhythms, and communication patterns of the Leadership Team within all Operations teams and ensure managers do the same
Lead the development of annual and quarterly team goals and KPIs
Evaluate team performance monthly, addressing declines quickly through accountability and coaching
Evaluate direct reports annually according to their job descriptions
Conduct quarterly evaluations of what is working (best practices) and use staff to teach peers
Manage and meet 1:1 with direct reports at least twice a month
Attend direct report team meetings at least twice a month
Facilitate weekly Operation’s Department Meeting
Maintain and continually update the department’s Playbooks and SOPs
Oversee building, kitchen and fleet compliance
Create plans for various disaster preparedness
Sit on the Inclement Weather Taskforce and support the COO in preparing the teams and plans for IWS

Education & Experience:

Undergraduate degree required; focus in business administration, operations management, or supply chain management preferred
Minimum 5 years’ experience in operations leadership
Experience serving vulnerable populations preferred
Biblical training or ministry education preferred
Knowledge in building maintenance and compliance required

Skills & Abilities:

Strong communication skills
Pastoral heart for vulnerable populations
Strong relational and mentoring skills
Ability to communicate Scripture clearly and faithfully
Ability to build volunteer teams and lead them

Additional Qualifications

A growing and mature relationship with Jesus Christ
Ability to clearly articulate the Gospel and personal testimony
Alignment with the theological convictions and mission of OurCalling

Our Benefits: We offer an excellent Total Rewards benefit package that includes over 3 weeks Paid Time Off plus Holidays to start, as well as Health Reimbursement Benefit of up to $800 per month, Parental Leave, Life Insurance, Retirement Plan with matching, and more.

Director of Operations - Christian Ministry