PASTOR OF GUEST EXPERIENCE // EAGLE BROOK CHURCH

JOB OBJECTIVES

Champions the guest experience at assigned campus
Focuses on creating engaging experiences and building transformational relationships
Builds and leads a team of volunteers to carry out Eagle Brook's vision for Guest Experience ministries
Provides an environment in which volunteers are recruited, onboarded, connected and growing spiritually to own Eagle Brook's mission
Collaborates cross functionally with the central Ministry Development team and peers at other campuses
Reports to the Campus Pastor

ESSENTIAL JOB FUNCTIONS

Leads the Guest Experience volunteer team
Identifies, equips, inspires and invests in volunteers
Develops volunteer leaders, directors and team leads to equip and lead core volunteers
Meets with leaders one to one and in groups for spiritual and leadership development
Manages volunteer schedules
Oversees the overall guest experience from the streets to the seats, including, but not limited to, parking lot, lobby, and auditorium
Executes ministry strategies and initiatives as designed by the Central Guest Experience team
Supports campus team, as needed
Performs pastoral duties, including visits, weddings, baptisms, funerals and pastor on duty
Supervises, leads and develops Guest Experience Associate, if assigned
Manages an assigned budget

OTHER JOB FUNCTIONS

Oversees care ministries, as assigned (i.e., One on One Care, Quest 180, Divorce Care, etc.)
Manages beverage service requests for campus
Oversees merchandising of retail spaces
Responsible for lobby decor implementation
Other duties as assigned

QUALIFICATIONS

Minimum Qualifications

Follower of Jesus and aligns with Eagle Brook Church's nine core beliefs
Bachelor's degree or equivalent combination of education and experience (typically 8+ years)
2+ years of experience building, leading and developing effective volunteer and leader teams
2+ years of leadership experience
Call or pastoral ministry and desire for people to know Jesus
Must meet Biblical qualification for pastoral leadership
Strong evidence of a Christ-centered life
Self-starter
Skilled in problem solving and conflict resolution
Demonstrated ability to operate effectively in fast-paced team and cross-functional environments
Excellent written, verbal and interpersonal communication skills

Preferred Qualifications

Bachelor's degree or seminary training
Supervisory experience

JOB DETAILS

Location: Rochester, MN
Status: Exempt/Salary
Salary Range: $55,000 - $63,000
Full/Part Time: Full Time
Regular/Temporary: Regular
Workdays: Saturday – Wednesday (must be able to meet when volunteers are available or pastoral care is needed)
Work Hours: 8:00 am – 4:30 pm with evening hours for services, meetings and events
Remote Eligible: may be eligible to work remote one day per week
Ministry/Department: Campus Ministry
Team: Guest Experience Ministries

WORK ENVIROMENT / PHYSICAL DEMANDS

Regular communicating with others to exchange information
Occasional assessing the accuracy, neatness and thoroughness of the work assigned
Occasional ascending or descending ladders, stairs, scaffolding, ramps, poles and the like
Occasional moving of self in different positions to accomplish tasks in various environments, including tight and confined spaces
Occasional moving about to accomplish tasks or moving from one worksite to another
Occasional sedentary work that primarily involves sitting/standing
Occasional light work that includes adjusting or moving objects up to 20 pounds in all directions
Occasional medium work that includes adjusting or moving objects up to 50 pounds in all directions
Occasional outdoor elements such as precipitation and wind

BENEFITS

Eagle Brook Church's benefit plan is designed to help you stay healthy, feel secure and maintain work/life balance. Offering a competitive benefits package is just one way we strive to provide our employees with a rewarding workplace. We offer the following benefits to our full-time employees:

medical, dental and vision coverage
health savings account (HSA)
dependent care FSA
employer-provided life insurance + additional voluntary life insurance
accident and critical illness insurance
employer-provided short-term and long-term disability
employee assistance program (EAP)
generous paid-time off and holidays
403b retirement plan with company contribution
development dollars for team members to invest in their professional growth
casual dress and work environment

APPLICANTS WITH DISABILITIES

Eagle Brook Church provides reasonable accommodation for their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with Eagle Brook Church, call 651-429-9227 or email staffing@eaglebrookchurch.com and let us know the support you need.

Pastor of Guest Experience