Ministry Service Representative
Full Time
Grand Rapids, MI, US

Empower Ministry Through Service – One Conversation at a Time
Do you have a heart for people and a passion for ministry? At Our Daily Bread Ministries, we're more than a global publishing ministry—we're a Christ-centered team on mission to make the life-changing wisdom of the Bible understandable and accessible to all. As a Ministry Service Representative, you'll serve as a vital connection between our ministry and those we serve, providing exceptional customer care and ensuring every interaction reflects the love of Christ. From processing orders and donations to offering encouragement and resolving questions, your work will help create a meaningful experience for every caller and supporter.

What You'll Do

Serve with Excellence: Answer incoming calls promptly, building friendly rapport with each caller while listening carefully to their needs, questions, and requests.
Support Ministry Operations: Process orders and donations accurately, including handling credit card payments.
Be a Knowledge Resource: Acquire strong product and ministry knowledge to confidently answer questions about devotionals, resources, and Our Daily Bread Ministries.
Resolve and Restore: Handle complaints with grace and discernment, using sound judgment to resolve issues and ensure customer satisfaction.
Keep Information Current: Update and manage customer databases with accuracy and confidentiality.
Gather and Share Insights: Collect customer feedback on devotionals, products, and ministry themes to inform internal improvements.
Follow Up with Care: Make outbound calls to return messages, follow up on inquiries, and ensure customers receive complete information.
Aim for Quality: Meet or exceed established call center metrics and quality standards.

What You Bring

Education: High school diploma or equivalent.
Communication Skills: Strong verbal and interpersonal abilities with a friendly, clear, and professional phone presence.
Adaptability: Proven ability to adjust to changes and manage multiple priorities effectively in a dynamic environment.
Technical Proficiency: Intermediate computer skills, particularly in Microsoft Windows and related applications.
Organization and Accuracy: Excellent time management, attention to detail, and commitment to accuracy in all tasks.
Customer Service Experience: Demonstrated experience in customer service with a genuine passion for helping and serving others.

Why Join Our Daily Bread Ministries?

Mission-Focused Work: Every call you take and every order you process helps someone engage with God's Word.
Christ-Centered Culture: Join a team that serves, prays, and grows together—with weekly Chapel, spiritual encouragement, and a shared passion for God's Word.
Opportunity to Grow: Develop your customer service and leadership skills in a supportive environment that values excellence and faith.
Comprehensive Benefits: Enjoy competitive health coverage, 401(k) & employer match, tuition scholarship opportunities, summer schedule adjustments, Chaplain services, and more.

Your Care. His Message.
If you're ready to use your gifts of service and compassion to make a global impact for God's Kingdom, we'd love to hear from you.