At Jewish Voice Ministries International, we proclaim the Gospel of Yeshua (Jesus) to the Jew first, in accordance with Romans 1:16. Every partner interaction represents more than a transaction; it reflects our stewardship of relationships, trust, and Kingdom impact.

We are seeking a mission-driven Customer/Partner Service Director to lead and elevate our inbound service experience across internal and external teams. This leader will oversee our internal call center and reception team, as well as contracted inbound and fundraising call center vendors.

This role ensures every call, message, and interaction reflects professionalism, warmth, and stewardship, protecting both partner trust and ministry integrity.

What You'll Do

Lead and develop the internal call center and reception teams.
Provide strategic oversight of external service vendors, ensuring accountability to performance standards and SLAs.
Own Quality Assurance processes across all inbound communication channels.
Analyze service metrics and implement improvements that enhance partner experience.
Ensure service teams are fully informed and prepared to support campaigns, publications, media offers, and ministry initiatives.
Serve as the primary escalation point for complex or high-impact service issues.
Partner cross-functionally to ensure seamless execution of ministry communications and campaigns.
Manage departmental budget and vendor contract performance.

What Success Looks Like

Consistent, high-quality service experiences across all inbound channels.
Strong vendor accountability and measurable SLA compliance.
Clear QA standards with visible performance improvement.
Reduced service errors and improved partner satisfaction.
A culture of professionalism, warmth, and operational excellence within the Partner Services team.

What You Bring

7+ years of call center or service operations leadership experience.
Experience managing both internal teams and external vendors.
Strong understanding of service metrics, QA/QC processes, and operational reporting.
A data-informed, improvement-minded leadership style.
Excellent communication skills and executive presence.
A commitment to ministry service and stewardship of partner relationships.

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