Company Description

The mission of Christ’s Church of the Valley is to WIN people to Christ, TRAIN believers to become disciples, and SEND disciples to impact the world. The Lead Guest Services Pastor exists to cast vision, pastor people, and lead teams that create exceptional, Christ-centered guest experiences across the campus. This role is responsible for leading, coaching, and developing leaders and volunteers, ensuring alignment with CCV’s mission, values, and commitment to excellence. The Guest Services Pastor provides strategic leadership, pastoral care, and operational oversight, ensuring that every guest encounter from -street to seat- reflects the heart, excellence, and hospitality of Christ.

Job Description

Essential Job Functions

Vision & Leadership

Cast, communicate, and champion the vision of CCV within Guest Services

Model and communicate what it means to “Create the Plus”

Foster a culture of excellence, unity, and accountability

Develop annual ministry goals aligned with campus and church-wide objectives

Weekend Experience & Operational Excellence

Plan and execute the weekend experience from street to seat

Ensure environments are prepared, resourced, and staffed

Oversee weekly attendance reporting and ministry metrics

Team Development, Coaching & Accountability

Recruit, train, coach, and pastor leaders and volunteers

Conduct ongoing coaching conversations and annual reviews

Identify and develop future leaders

Meet consistently with team members regarding spiritual growth

Volunteer Strategy & Systems

Oversee volunteer recruitment, onboarding, and engagement

Utilize ROCK Serve Toolbox for scheduling and communication

Track engagement and Next Steps

Pastoral Care

Provide pastoral care including weddings, funerals, baptisms, hospital visits

Shepherd people within Guest Services

Partner with other pastors as needed

Community & Church Engagement

Build relationships with community leaders

Encourage community engagement

Assist in identifying Group leaders

Qualifications

Minimum Qualifications

CHARACTER & CHEMISTRY

Alignment with our CORE Values & Staff Fundamentals

Commitment to Excellence – We bring our best, every time. Excellence honors God and moves people.

Heart for Evangelism – We will risk it all to reach one more. Jesus’ last command is our priority.

Radical Generosity – We steward all things with open hands. The God who owns it all, gave it all.

Integrity – We commit to zero gap between what we say and do. Jesus modeled integrity in EVERYTHING.

Servant Attitude – We put others before ourselves. If serving is beneath you, leading is beyond you.

Teamwork – We are fiercely committed to the power of teams. Jesus chose to work with a team. So will we.

Agreement with our CORE Commitments

Must support the vision & mission of CCV.

Must be/become an ACTIVE MEMBER of CCV

Must regularly ATTEND WORSHIP with their family

Must be an active participant in a CCV Group and consistently tithe

Demonstrated maturity as a Christ follower

Competency

Customer Focus – Dedicated to meeting the expectations of internal and external customers.

Interpersonal Skills – relates well to all kinds of people and builds effective relationships, communicates effectively both interpersonally and corporately.

Drive for Results – Steadfastly pushes self and others for results.  Is action-oriented and displays focus, passion & initiative.  Takes appropriate action when something needs to be done.

Self-Development – Committed to improvement, seeks constructive criticism, understands strengths and weaknesses

Education & Experience

Minimum 2 years of customer service experience

Minimum 2 years of leadership experience

Experience mentoring or leading others to Christ

Able to work a flexible schedule including Saturdays & Sundays

Degree in Biblical Studies is helpful

Experience working in Ministry is preferred but not required

Additional Information

All your information will be kept confidential according to EEO guidelines.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of employees. CCV Leadership reserves the right to revise the position, its job functions, minimum qualifications and other aspects of the position in any way at any time.

General Information

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of employees. CCV Leadership reserves the right to revise the position, its job functions, minimum qualifications and other aspects of the position in any way at any time.

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