Description

SUMMARY

The FSP Program Coordinator is responsible for coordinating the Family Stability Program and analyses processes. Interfaces and communicates with a. the FSP Program Director in coordinating operational interactions with Case Managers, b. leads data collection and analysis that support Program Quality Indicators, c. provides Grant Contract Management data used for the purpose of supporting provider invoicing, and engages in issue follow up and resolvement.

Essential Duties and Responsibilities:Essential duties and responsibilities include the following. Other duties may be assigned:

General functions:

Coordinate, oversee, and collect case manager data for use in provider invoicing.
Assemble, deliver, and/or communicate data to Program Coordinator used for the construction of provider invoicing and reimbursement request; responds to Program Coordinator request for data or clarification.
Performs Data Quality checks on a regular basis for case manager grant timesheets, client backup documentation, and cross-referencing expenditure reports in Excel with case manager grant workbooks entries for data accuracy.
data in preparation for PQI meetings.
Participate in FSP-PQI meetings facilitating communication and interpretation of data results.
Schedule FSP team meetings; coordinate and prepare agenda with FSP Director; take meeting minutes including action items; confirm with follow up emails to FSP team members.
Prepare day-to-day administrative tasks; maintain information files and process paperwork.
Provide and communicate general and specific FSP provider related information and directives to FSP team and follow up as needed in a timely manner.
Coordinate FSP assigned vehicle logs and record keeping.
Develop provider relationships; interface with providers thereafter as required to clarify contract precepts, form templates, data entry and other FSP team matters.
Create and maintain listing of community contacts in SharePoint.
Interact with FSP volunteers and appropriately develop their work schedules, assignments, and interactions with the Case Manager team.
Assist Sr. Director of Programs with community and/or internal communication development using power point or other software media.
Learn all software employed by Case Managers such as Charity Tracker, HMIS, Adystech, Microsoft office applications and other provider databases that record client case notes and data and pull reports from those databases.
Organize and become conversant with all grant precepts and requirements that are administered and fulfilled by the Case Management team.

Other Duties & Responsibilities

Organized with interpersonal skills.
Proficient in reading and analyzing written and electronic correspondence; capacity to compose appropriate responses utilizing others in the organization as appropriate.
Responds to common inquiries from external regulatory agencies or members of the business community.
Ability to study, evaluate, analyze data to identify trends, projections, and recommend corrective strategies when appropriate.
Effective communicator with team members and external sources.
Observes appropriate boundaries with clients, maintains client confidentiality in alignment with HIPAA protocols.
Inquisitive, quick learner, self-starter, and exercises an attitude of curiosity.
Handles multiple task assignments with a sense of urgency and purpose.

Requirements

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

Bachelor Degree or related experience of no less than 3 years in a office.
Proficient in Microsoft 365.
In addition, previous experience in a similar position may be preferred.
Program Coordinator should be proficient with basic computer software such as word processing and spreadsheet applications.
They must possess strong analytical skills, be organized, and pay strong attention to detail.
They should work well with other coordinators to reach all organizational goals, as well as on their own with minimal supervision.
Filing experience, a plus. Must be flexible with regard to work hours and responsibilities.

Other Skills and Abilities:

Extremely detail oriented.
Strong interpersonal skills.
Excellent verbal and written communication skills.
Quick learner.
Inquisitive, eager to learn, self–starter.
Exhibits passion, optimism, enthusiasm, proactive/responsiveness, imagination.
Strong analytical skills.
Strong sense of ownership & urgency.
Able to manage multiple tasks.
Able to complete work independently while functioning in a team setting.
Able to manage and meet multiple reporting deadlines.

CATHOLIC FAITH

Requires an appreciation and respect for the Catholic Church and its teachings. Church employees must conduct themselves in a manner that is consistent with and supportive of the mission and purpose of the Church. Their public behavior must not violate the faith, morals or laws of the Church, or the policies of the diocese.

PHYSICAL ABILITIES

The working hours of this position are not limited to an 8-hour day. This person will need to be available in the evening and on weekends, as needed. Must be willing to work in conditions of stress and function well under pressure. Must be able to work longer hours to complete various tasks.

ACKNOWLEDGEMENT

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Catholic Charities of Central Florida Inc

Program Coordinator Family Stability Ministry- Orlando FL