Hope Program Supervisor

The Opportunity A Door of Hope is seeking a Hope Program Supervisor to lead and develop the Hope Program. This role is equal parts program leadership, volunteer leadership, and direct client care. You will oversee day-to-day operations of the Hope Program, recruit and supervise volunteers (including Hope Mentors and Baby Boutique volunteers), ensure excellent documentation and program consistency, and carry a portion of the client load—setting the pace and tone for an effective, compassionate ministry.

This is a key leadership seat for someone who is organized, relationally mature, and able to build healthy systems while keeping people at the center.

Ministry Purpose This position plays a significant role in achieving the religious mission of the center and, thus, has a ministry purpose. Every staff member and volunteer shall serve this purpose in their job and, in doing so, be in an active ministry purpose with the center.

Primary Responsibilities

Program leadership and operational excellence

• Lead day-to-day operations of the Hope Program and Abortion Recovery Assistance Program
• Implement and uphold relevant policies and procedures; identify and execute improvements that strengthen effectiveness
• Meet regularly with leadership and key staff to ensure strong communication and aligned client services
• Monitor the Hope Program budget area to ensure spending stays within budget

Volunteer leadership and development

• Recruit, train, schedule, and supervise volunteers connected to the Hope Program
• Oversee Hope Mentors, including scheduling, reviewing written work for accurate charting, and providing routine professional and spiritual guidance/feedback
• Assist with volunteer interviewing, onboarding/orientation, and training seminars
• Build a culture where volunteers feel supported, equipped, and accountable

Client care and ministry

• Carry a portion of the client load and model excellent care for Hope Mentor volunteers
• Provide spiritual care, counseling, guidance, and biblical perspective to clients and families when appropriate
• Collaborate and connect with parents/guardians to support the spiritual and personal development of clients (as applicable to program structure)
• Support the ministry’s religious mission and encourage spiritual growth among staff, volunteers, clients, and donors

Systems, scheduling, and program resources

• Enter data into the center’s CRM (eKyros) and train staff/volunteers to do the same, in alignment with policy
• Manage access to Brightcourse and vet educational content to ensure alignment with ministry objectives
• Coordinate with the Client Services Coordinator to ensure Hope Classes are scheduled appropriately
• Keep referral resources current and help evaluate and maintain educational materials and client resources
• Be familiar with CarePortal and submit requests on behalf of clients

Baby Boutique leadership and material support

• Train and guide Baby Boutique volunteers in daily tasks
• Oversee organization and distribution of Baby Boutique items, ensuring fair distribution consistent with program rules
• Coordinate Welcome Baby Baskets
• Ensure baby equipment complies with state laws/safety standards prior to distribution
• Receive material donations and provide receipts when requested

Team contribution and community presence

• Participate in staff meetings, shared prayer/devotions, fundraising events, and appropriate community events that promote the Hope Program
• Serve as part of the Client Services Team when needed (answer phones, make appointments, and share administrative responsibilities)

Reporting Relationships

• Reports to: Director of Operations and Executive Director

Qualifications

Mission and faith alignment

• Agrees with and abides by the center’s statement of faith, code of Christian conduct, and Statement of Principle
• Mature Christian faith, regular church attendance, and ability to clearly share the gospel
• Sincere desire to reach and help at-risk women considering abortion; belief in the sanctity of human life from conception through natural death

Professional qualifications

• Dependable, stable, and able to commit to the responsibilities of the position
• Bachelor’s or master’s degree (preferably in a helping field such as social work) or equivalent experience
• Two years of management experience (or equivalent)
• Experience working wit